Feedback looks different depending on the role.
What role are you?
Quicksearch is a web-based feedback system for the whole company’s analysis and improvement work.
Customers usually want to provide feedback on what they buy, but not to any price.
Quicksearch help companies with quick feedback and to conduct a dialogue with their customers. In Quicksearch the customer can answer questions quickly and simply. Short regular surveys via e-mail, web, and SMS confirms that you deliver an experience and makes it easy to solve the customers problems as they arise.
Employees
Employees are accustomed to answering surveys, but usually doesn’t see the effect.
Quicksearch help employees to say their opinion and be a part of a democratic improvement process. In Quicksearch employees can answer questions both anonymously and individually. Appropriate surveys, both general and event-driven, confirm that the organization provides opportunities for commitment and work results. Development areas are identified directly and fixed so that the dissatisfaction doesn’t spread.
Team manager
The team wants to know how it goes
Quicksearch provides regular feedback on what the customers and employees think, both what works and what needs to be improved. Here you find out what customers and employees want you to work with. Quicksearch delivers individual feedback to the team’s personnel that are received directly from the customer’s mouth. Both the strengths and areas for improvement are highlighted, so the team knows what they need to do to improve.
Customer service
The customer service wants to deliver good effective service. Quicksearch help them with understanding how to do it based on feedback.
In Quicksearch the customer service sees what customer thinks about their experience and can solve the problem directly. In an easy to use interface callcenterpersonal easily shows whom the ambassadors are, passive or detractors and can act on it.
CX expert
The CX expert wants to better understand what is behind the customer experience and what drives growth and success.
Quicksearch provides insight you need to create value for customer and company. To understand important key drives, and to prioritize improvements. With Quicksearch the areas that affects customer satisfaction and loyalty is analysed. Here we give you the opportunity to get to the root cause to problems that are hidden in large amounts of text and data from surveys, social media, e-mail and more.
HR expert
The HR expert wants to better understand what’s behind loyalty and what drives commitment.
Quicksearch provides insights into stress, equality, empowerment, culture and values. Find out what makes employees love their workplace. With Quicksearch the areas that affects employee satisfaction and the will to recommend the workplace is analysed. Feedback from important processes like recruitment and onboarding means that the problems can be solved directly.
HR manager
The HR manager wants to get an overview over the atmosphere, competes and employees as the company’s most important asset.
Quicksearch provides the insights that you need to create effective teams and a successful organization. Find the balance in the organization, leadership and competence. Here the opportunity is given to follow up key figures, prioritize areas for improvement and investing in that which creates ambassadors and teamwork.
CEO
The CEO wants to improve the organizations overall capacity, whether in terms of quality, growth, profitability or other goals.
Quicksearch gives an overview and transparency of feedback from customers and employees. See the customer in the eye! The CEO can in practice talk with customers and employees directly. Quicksearch’s dashboard gives an overview and clarity of the weak points of the business and benchmark shows how the company stands in competition with others.