HR processes as a driver for profitability and growth

A recent survey shows that smart HR-processes has a positive effect on the economic outcome. Most important for boosting the profit is management development, talent management and performance management. How is your company working with managing and leading your HR-processes? Companies with well-designed HR processes have up to 3,5 times higher growth and 2,1 times […]

A Customer Support that Strengthens Relationships

Study A recent study from the University of Karlstad on The Role of Customer Support Service in Relationship Strengthening shows strong support for the importance of a good support experience. Customer wants to get good help when needed and those that can give it to their customers enjoys stronger sales, more loyal customers and more new […]

Improved recruitment and introductions

A recent study (Recruitment in the IT business) from Stockholm University shows that IT companies have difficulties in handling the ’80s generation who is perceived as volatile and demanding. The study illustrates the changes in the IT industry that places greater demands on recruitment and induction. Matching requirements with expectations requires focus and continuous improvement. […]

Customer expericence as marketing – Net promoter score

From seminar 24 mars Marketing has for long been about convincing the company’s excellence through megaphone marketing – that this time is over, we know with certainty. Customer churn is more expensive than ever, and bad customer experiences spreads like wildfire in social media. Today’s consumers and customers are more informed and more connected than […]

Customer loyalty conference 28 november

We participate in The Customer Loyalty Conference 28 november. We will go through the strategies on how to develop and strengthen your customer relationships. Besides Quicksearch you can listen to JulaClub, BMW Sweden, and Globalmouth who will share insights and knowledge about how to create and develop strong customer relationships. A warm welcome!

Net Promoter Score á la Manchester United

Manchester United lost the Premier League title on the last day of the season in heartbreaking fashion, when rival Manchester City scored a last-minute goal to defeat Queens Park Rangers and clinch its first title ever in May. Man City’s win prevented Manchester United from winning a second straight Premier League title–and record 20th overall–disappointing […]