Wildfire has surveyed the values of Swedish companies in which nearly 400 decision makers in various sectors participated in the study. The overall conclusion in the report is that there is a correlation between an active value and culture work and the organizations result. Customer satisfaction is one the most common value words among companies according to […]
In the edition of Loyalty_Rewards 2015, which is a theme annex of customer loyalty in Dagens Industri, gets Quicksearch’s Business Development Manager, Ulrica Björnhag, interviewed for an article about the connection between loyal customers, engaged employees and profitability, which is a hot topic on the market right now. Its not enough to just have satisfied customers […]
The sales Conference gatheres CEO’s, sales and market managers, and salespersons to take a part of the latest research results, trends, and knowledge in sales.The advertising company Vendamore inspired us how to work with re-targeting. Prosales explained how the new role of sales due to changes in the buying process and how it requires better content for […]
Study A recent study from the University of Karlstad on The Role of Customer Support Service in Relationship Strengthening shows strong support for the importance of a good support experience. Customer wants to get good help when needed and those that can give it to their customers enjoys stronger sales, more loyal customers and more new […]
From seminar 24 mars Marketing has for long been about convincing the company’s excellence through megaphone marketing – that this time is over, we know with certainty. Customer churn is more expensive than ever, and bad customer experiences spreads like wildfire in social media. Today’s consumers and customers are more informed and more connected than […]
We participate in The Customer Loyalty Conference 28 november. We will go through the strategies on how to develop and strengthen your customer relationships. Besides Quicksearch you can listen to JulaClub, BMW Sweden, and Globalmouth who will share insights and knowledge about how to create and develop strong customer relationships. A warm welcome! http://wednesdayrelations.org/customer-loyalty-conference-gbg-2012
Quicksearch launch Swedish standard for continuous surveys and feedback. We will evaluate this project in the swedish market and eventually launch an international standard for continuous feedback.
How Net Promoter Score gives you more loyal customers and higher profits Halmstad 14 may, 08.30-10.00 Se Swedish invitation Webinar 15 may, 08.30-09.30 Se Swedish invitation Stockholm 16 may, 08.30-10.00 Se Swedish invitation
1. Measure continuously – to have the NPS question in an annual customer survey provides relatively little compared to continuous tracking of a process or a touchpoint. By measuring continuously you have completely different opportunities to monitor your progress and create actions. By reacting immediately on a negative customer experience you show the customer that […]
