Quick feedback – guidelines
Quicksearch launch Swedish standard for continuous surveys and feedback. We will evaluate this project in the swedish market and eventually launch an international standard for continuous feedback.
Seminar about Feedback and Net Promoter Score
/i Customer Surveys, Net Promoter Score®, Sales and Marketing /av fredagmorgonHow Net Promoter Score gives you more loyal customers and higher profits Halmstad 14 may, 08.30-10.00 Se Swedish invitation Webinar 15 may, 08.30-09.30 Se Swedish invitation Stockholm 16 may, 08.30-10.00 Se Swedish invitation
Advice when implementing NPS Program
/i Customer Surveys, Net Promoter Score®, Sales and Marketing /av fredagmorgon1. Measure continuously – to have the NPS question in an annual customer survey provides relatively little compared to continuous tracking of a process or a touchpoint. By measuring continuously you have completely different opportunities to monitor your progress and create actions. By reacting immediately on a negative customer experience you show the customer that […]
Seminar: Net Promoter Score
/i Customer Surveys, Net Promoter Score®, Sales and Marketing /av fredagmorgonLast friday Quicksearch hosted a seminar regarding Net Promoter Score and Sales efficiency.
Quicksearch at the Sales Conference
/i Customer Surveys, Net Promoter Score®, Sales and Marketing /av fredagmorgonThe advertising company Vendamore inspired us how to work with re-targeting. Prosales explained how the new role of sales du to changes in the buying process and how it requires better content for customers as well as a situation-based leadership from the sales personnel. Quicksearch hade numerous talks and presentations where we could demonstrate to […]
Differences between CSI and NPS
/i Customer Surveys, Net Promoter Score®, Sales and Marketing /av fredagmorgon[mp_row] [mp_span col=”6″] [mp_row_inner] [mp_span_inner col=”12″] [mp_heading] Customer Satisfaction [/mp_heading] [/mp_span_inner] [/mp_row_inner] [mp_row_inner] [mp_span_inner col=”12″] [mp_text margin=”none,none,none,none”] 1. Measures mean value 4,5 or 80%. What does that mean? 2. Many questions ..few respondents can endure to overthink all response alternatives. 3. 1-2 times per year Asks customers long time after the experience [/mp_text] [/mp_span_inner] [/mp_row_inner] [/mp_span] [mp_span col=”6″] […]