The report gives business travelers’ views on the shortcomings and areas for improvement that are within the travel industry throughout the entire travel process from booking to trip implementation and finishing. They rank the industry’s key areas of improvement for next year at a general level, and then in detail the activities of each area which travel providers shall focus on next year. The survey and the report are aiming to give a picture of the expectations customers (business travelers) will have on travel providers and stakeholders in the Nordic business travel market.
Areas for improvement, which are penetrated
- Administration after business trip
- Loyalty programs/Bonus points
- Direct travel expenses (prices etc.)
- Company’s travel policy
- Information before traveling
- Comfort during business trip
- My traveling in general/travel frequency
- Working options while traveling
- Travel vs virtual meetings
- Environmental aspects in travel
- Travel booking
- Service and treatment when traveling
- A Nordic report with a summary analysis and reporting of results that are ordered here in the web shop.
- Analyzing Portal, a user friendly web-based portal with access to the entire database with multiple segmentation and analysis capabilities. For example, segmentation and / or comparison between countries, industries, company size, sector, trend analysis, etc. Please contact Resegeometri for a customized offering – firstname.lastname@example.org.