NPS helps you, for example with…
1) Conduct event driven surveys when “the feeling is fresh”.
2) Give automated reports to employees so that they can get an insight and act directly. In this way they can continually improve, for example, their service, their routines and behaviours.
3) Immediately detect risks and openings in relationships – continuous feedback can give you a head start before the competitors in more than 10 months.
4) Quicksearch gives you not only NPS in real time, but also warns you for dissatisfied customers which means that you can immediately follow up, solve your problems, and turn them into promoters.